Support Center
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Documentation
Guides and API references to get you started.
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Reach us at support@Parcelix.com anytime.
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How do I track a shipment?
Open the shipment from the Shipments list and select "Track Live" for real-time updates.
Can I change a delivery address?
Yes, before pickup. Edit the shipment details or contact support to update it in transit.
How are shipping rates calculated?
Rates combine a base rate, weight surcharge, and service fee based on the chosen service type.
What happens to a failed delivery?
The rider reattempts the next business day. You'll receive an alert with rescheduling options.
How do I request a refund?
Submit a ticket under the Billing & Payments category and our team will review within 48 hours.